Privacy Policy

Last Updated: 29/12/2025

1. Introduction

LaniTech 360 (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers’ data.

This Privacy Policy explains how we collect, use, store, and protect information when you use the LaniTech 360 Business Suite, including our CRM, invoicing, communications, analytics, education, and healthcare modules.

By using LaniTech 360, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Job title or role
  • Login credentials (securely stored and encrypted)

2.2 Business & Organizational Data

  • Company name and industry
  • Customer and contact records
  • Sales pipelines, leads, and deals
  • Invoices, payments, and financial records
  • Notes, files, and internal communications

2.3 Sensitive Business Data

  • Healthcare (MediSync): Patient records, prescriptions, appointment data
  • Education (EduLink): Student records, attendance, fees

This data is processed only on your instruction and remains your property.

2.4 Usage & Technical Data

  • IP address
  • Device type and browser
  • Log files and system activity
  • Feature usage patterns (for performance and improvement)

3. How We Collect Information

  • When you create an account
  • When you input data into the system
  • Automatically through system logs and cookies
  • Through integrations you enable (email, payment gateways, messaging tools)

4. How We Use Your Information

  • Provide, operate, and maintain the platform
  • Enable CRM and business suite functionality
  • Improve performance, usability, and features
  • Provide customer support and technical assistance
  • Communicate important system or account updates
  • Comply with legal and regulatory obligations

We do not sell customer data. Ever.

5. Data Ownership

You own your data.

LaniTech 360 acts as a data processor, not a data owner.

All CRM, customer, patient, or student data belongs exclusively to your organization.

6. Data Sharing & Third Parties

  • Trusted infrastructure providers (hosting, backups, security)
  • Payment processors (billing only)
  • Messaging or email providers you explicitly connect
  • Legal authorities, when required by law

7. Data Storage & Retention

  • Data is stored securely using industry-standard infrastructure
  • Data is retained only while your account is active or as required by law
  • Data export or permanent deletion upon request

8. Security Measures

  • Encryption in transit and at rest
  • Role-based access control
  • Secure authentication
  • Regular system monitoring
  • Controlled internal staff access

9. User Rights

You may access, correct, export, or request deletion of your data and opt out of non-essential communications.

10. Cookies & Tracking

We use cookies to maintain secure sessions, improve performance, and understand feature usage.

11. International Data Processing

Data may be processed or stored in secure data centers inside or outside your country.

12. Children’s Data

The platform is not intended for direct use by children. Child-related data is processed only on behalf of institutions.

13. Changes to This Policy

Updates will be communicated via email, in-app notifications, or platform announcements.

14. Contact Information

LaniTech 360 – Data Protection Office

Email: privacy@lanitech360.com

Website: www.lanitech360.com